Frequently Asked Questions
Everything you need to know about your Scoots experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receiving the package.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
At Scoots, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled fabrics, and we are working toward 100% by 2025.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your Scoots account dashboard.